Terms & Conditions

Pawfect Pet Grooming terms conditions of service

BOOKING AN APPOINTMENT

By booking a groom with us, the client understands & consents to the conditions below:

The client will give 24 hours notice should they need to change or cancel an appointment, if not a cancellation fee of £25 will be charged before rescheduling any further appointments with Pawfect pet grooming.

NO SHOWS

By booking an appointment with Pawfect Pet Grooming you agree that the full cost of service will be honoured for the appointment you have booked. If you do not show up you will still be expected to pay for the full service to cover any loss of earnings and the groomers time - two no shows or failure to pay the fees results in blacklisting, the client will not be able to make any further appointments with Pawfect pet grooming

HEALTH OBLIGATIONS

The client must agree that their pet is fit, healthy & fully vaccinated before the grooming service commences. – (see elderly pet disclaimer below)
· We cannot accept female pets in season for grooming, this must be disclosed prior to booking an appointment with Pawfect pet grooming..
· The client agrees that the groomer will not be held liable or responsible for irritation, abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping, shaving, or any other mishap caused by non-disclosure of the dog’s medical condition or behaviour. ( see our matting release below)

If the client’s pet harbours any parasites the owner will be contacted immediately & the service will have to stop. Full cost of service will be required plus a fee of £20.· If the pets health causes concern, Pawfect pet grooming will contact the client and if necessary obtain veterinary treatment at the client’s expense. Any lumps or skin tags will need to be declared before service begins to avoid injury. If a client fails to disclose these Pawfect pet grooming will not be held liable for any injury accidentally caused.

BEHAVIOUR

Aggressive behaviour - If the pet attempts to bite the groomer, or shows any signs of aggression the service will stop and the owner will be contacted immediately and asked to collect their pet so that no harm or unnecessary stress is caused.The owner will be expected to pay for the appointment slot at the groomers discretion. If the behaviour of the pet is the cause of an injury to the pet or our staff at Pawfect pet grooming the client agrees to cover any veterinary or medical expenses. Any history of behavioural issues must be disclosed before service begins & signed on a consultation sheet by the client.
· If the client’s pet is very nervous, we will of course be gentle and take our time with them, but if we feel they are becoming too stressed we will stop the groom and the client will be expected to pay for the time of the service.(if your dog is 12+ see our elderly pet disclaimer below.)

DROP OF AND PICK UP TERMS

If the client fails to collect their pet within 30 minutes after the agreed collection time, they will pay any extra fee of £10 on top of the service charge. If a client is late dropping off or picking their pet up they must inform us as it will affect the next upcoming appointment. Pawfect pet grooming will ALWAYS message our clients 15 minutes prior to collecting their pet & the night before any agreed appointment slot as a reminder. Any changes to the time provided must be expressed to the groomer at least 24 hours prior to the appointment time. Please note we may have to adjust collection times during the groom if it is more difficult or taking longer than expected due to coat condition or the pets behaviour during service.
· All new clients will be required to sign a consultation sheet prior to the first grooming appointment.

MATTED PET RELEASE

The need to remove matted hair is a necessity. When a coat becomes tangled beyond the ability to brush or comb through it the most humane method is to shave off the matted hair. Shaving may seem severe, but it is the fastest and least stressful way to groom a matted pet.
Matted coats can cause the following problems:

Skin irritation caused by dirt, dander and parasites trapped under the matted hair
Sores and hair loss: As mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin
In severe cases, maggots can infest skin sores

It is not uncommon to find pre-existing conditions such as hot spots, sores and other skin issues once the matted coat is removed. There is a chance that your pet’s skin may become irritated from being clipped so close

Ear bruising or haematoma bleeding due to excessive head shaking after removal of matts can occur

The client understands that the procedure takes extreme care and extra time and will therefore be additionally charged a fee depending on the severity of matting
The client hereby releases Pawfect pet grooming from responsibility for the above-mentioned shaving process and any problems that may be uncovered or occur during the said procedure
The client agrees to pay all charges for said procedure
Should a pet require veterinary care during or after the procedure, we will always contact the client to make arrangements.

CAT GROOMING RELEASE

Pawfect pet grooming will always need to ensure that your cat is in full health and fully vaccinated before agreed appointment time. A consultation sheet will be provided to any new clients to declare any health or medical history this needs to be signed before service begins and whoever signs the form agrees to full liability A senior cat (12 or over) must of had a veterinary health check in the last 3 months.
All Cats will have nails clipped as part of service this is to protect the cat and groomer from any unnecessary incident or injury .
If the cat gets distressed or shows aggression during service it is within the groomers rights to stop service & the owner will be contacted immediately for collection. The cost of the groom will still need to be paid this is because the time of the slot has been booked one on one for your cat and we will still need to sanitise our salon, sterilise our equipment & use fresh PPE.
Please see our generic terms and conditions for our collection/ drop off terms, our cancellation/no show terms and fees above.

ELDERLY PET DISCLAIMER

Pawfect pet grooming will always need to ensure that your pet is in full health and fully vaccinated before agreed appointment time. A consultation sheet will be provided to any new clients to declare any health or medical history this needs to be signed before service begins and whoever signs the form agrees to full liability A senior pet (12 or over) must of had a veterinary health check in the last 3 months.